Returns and Refunds Policy

Last Updated: July 30, 2026

At The Mentor Group, we want you to be satisfied with your purchase. Since our products are delivered digitally, this Returns and Refunds Policy explains how refunds work for course purchases made through https://academy.mentorgroup.asia.

By purchasing a course from us, you agree to the terms outlined below.

1. Nature of Digital Products

All courses sold on our Site are digital products delivered electronically. Because of the nature of digital content, once access has been granted, the course materials cannot be "returned" in the traditional sense. This policy governs refund eligibility only.

2. Refund Eligibility

We offer refunds under the following conditions:

  • Request Window: Refund requests must be submitted within 3 days of the original purchase date.

  • Access/Usage Limit: Refunds are only available if you have accessed less than 20% of the total course content.

  • Technical Issues: If you experience unresolved technical issues that prevent you from accessing or completing the course, and our support team is unable to fix the issue within a reasonable time, you may be eligible for a refund regardless of usage.

Refund requests outside of these conditions will be evaluated on a case-by-case basis at our sole discretion.

3. Non-Refundable Circumstances

Refunds will not be granted in the following situations:

  • The refund request is submitted after the 3-day window has passed;

  • You have completed, or substantially completed, the course content;

  • The reason for the request is dissatisfaction with course content, delivery style, or personal expectations not aligned with the course description;

  • Access issues caused by an incorrect email address provided at checkout (see our [Terms and Conditions, Section 2.1]);

  • The purchase was made using a discount, coupon, or as part of a bundle/promotional offer explicitly marked as non-refundable at the time of purchase;

  • Any bonus materials, downloadable resources, or certificates have already been accessed or downloaded.

4. How to Request a Refund

To request a refund, please contact us with your order details:

Email: info@mentorgroup.asia WhatsApp: +639285027624

Please include the following information in your request:

  • Full name used at checkout

  • Order/transaction number

  • Email address used for purchase

  • Reason for the refund request

We aim to respond to all refund requests within [insert number, e.g., "3–5"] business days.

5. Refund Method and Processing Time

Approved refunds will be issued to the original payment method used at checkout (via PayPal). Please allow 5 business days for the refund to reflect in your account, depending on your payment provider's processing times.

We do not offer cash refunds, bank transfers, or refunds to a different payment method or account than the one used for the original purchase.

6. Course Access After Refund

If a refund is approved and processed, your access to the course, including any related materials, community groups, downloads, or certificates, will be revoked immediately.

7. Changes to This Policy

We reserve the right to modify this Returns and Refunds Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site or courses after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this policy, please reach out:

The Mentor Group, info@mentorgroup.asia

+639285027624 (available on WhatsApp)